Our Policies
Booking Terms &
Cancellation Policy
Last updated: 2026 · Todo Nosara, Nosara, Guanacaste, Costa Rica
Our Role & Responsibility
Todo Nosara is your local concierge in Nosara. We plan, coordinate, and book your experiences on your behalf with independent local vendors — chefs, surf instructors, drivers, guides, childcare providers, boat captains, and more. These vendors own and operate their own services and are solely responsible for delivering them safely and professionally.
We personally vet every provider we work with and only book people we know and trust. Even so, we can't control everything — even a great provider can have an off day — and we can't guarantee any particular outcome or experience.
Because the activities, vehicles, equipment, and services are provided entirely by these independent vendors, Todo Nosara is not the operator of any activity and is not responsible or liable for any activity, vehicle, equipment, or service, or for any injury, loss, or damage that may arise from them. Each vendor carries their own insurance for the services they provide. When you book an activity through us, you take part at your own risk, and by booking you acknowledge and accept this.
To the fullest extent permitted by law, Todo Nosara's total liability for any booking is limited to the total amount you paid to Todo Nosara for that booking.
By completing your booking, you agree to these Booking Terms and the Cancellation & Refund Policy set out on this page.
How Payment Works
When you book with Todo Nosara, we collect the full cost of your experience — the vendors' fees and our concierge fee together — securely through Todo Nosara via BAC Credomatic. We then pay each vendor directly on your behalf, so you don't have to carry cash or settle up separately during your stay.
We collect this in two parts:
- –50% deposit when you book, to confirm and reserve everything.
- –50% balance one week (7 days) before your arrival. We'll send a friendly reminder and a secure payment link.
If you book within 7 days of your arrival, we collect the full amount at the time of booking.
The money we collect on your behalf for vendor services is held as client funds and paid out to your vendors after your experience — it isn't ours to keep. Only our concierge fee is our own.
Our Commitment
If a service we booked for you isn't delivered because a vendor cancels or fails to show, you'll receive a full refund of everything you paid for that service— vendor fee and concierge fee — no questions asked. We'll also do our best to rebook you with another great provider if you'd like.
Cancelling Your Booking
The windows below apply to the full price of each booked concierge service (vendor fee + concierge fee). Villa rentals are not covered by these terms — they have their own cancellation policy, which you sign as part of your rental agreement (see Villa Rentals below).
If you cancel your whole trip before arrival
- –More than 5 days before arrival: Full refund of your deposit, less any vendor costs we've already committed on your behalf and any planning services already delivered. We'll always tell you upfront if any non-refundable costs apply.
- –Within 5 days of arrival: Each booked service is refunded according to the cancellation windows below, based on how far ahead of that service you cancel.
Cancellation windows (per service)
| When you cancel | Refund | Status |
|---|---|---|
| More than 5 days (120 hours) before the service | 100% full refund | Full refund |
| 48 hours – 5 days before the service | 50% refund | Partial refund |
| Less than 48 hours before the service | No refund | No refund |
| No-show (did not attend) | No refund | No refund |
| Vendor cancels or fails to deliver | 100% full refund | Full refund |
| Weather cancellation (safety risk) | 100% full refund or rebooking | Full refund |
A note on vendor costs:Some services involve items or arrangements a vendor purchases or commits to in advance (groceries, special orders, boat charters, reserved deposits). Where those costs can't be recovered, they may be deducted from your refund. We'll always make these clear at the time of booking.
Villa Rentals
The concierge cancellation terms above do not apply to villa rentals. Villas carry a separate, firm cancellation policy — covering cancellation, date changes, and extended stays — which you sign as part of your rental agreement.
Cancellation, Date Changes, and Extended Stays
- –A 100% refund will be issued for cancellations made within 24 hours of booking, provided the arrival date is more than 60 days away.
- –A 50% refund will be issued for cancellations made more than 60 days prior to the scheduled arrival date.
- –No refunds will be issued for cancellations made 60 days or less prior to the scheduled arrival date.
How to Request a Cancellation
Contact us as early as you can by email:
- – Email: info@todonosara.com
Please include your name, booking date(s), and the service you'd like to cancel. We'll confirm your cancellation and process any refund due within 5–7 business days.
Service-Specific Notes
Itinerary Planning (Pura Vida Week & The Full Send)
For the Pura Vida Week and The Full Send itinerary planning services, cancellations made more than 48 hours before your scheduled planning consultation are fully refundable. Once planning work has begun, a 50% refund applies. No refund is issued once the itinerary has been delivered.
Stock the Kitchen Services
For Stock the Kitchen services, cancellations must be made at least 72 hours before your arrival date, since we shop and prepare in advance. Cancellations within 72 hours of arrival are non-refundable.
Chef Services
Chef services must be cancelled at least one week (7 days) before your scheduled meal or event, as our chefs plan their menus, shop, and reserve their time in advance. Cancellations within 7 days are non-refundable.
Childcare
Childcare bookings follow the standard concierge cancellation windows above — full refund more than 5 days out, 50% within 48 hours to 5 days, and no refund within 48 hours of the session, out of respect for our caregivers' time.
Rebooking
In lieu of a refund, we're happy to rebook your service for another date during your stay or a future visit to Nosara at no additional concierge fee, subject to vendor availability.
Changes to Bookings
Date or time changes to an existing booking are accommodated where possible at no extra charge, subject to vendor availability. To qualify, change requests must be made before the cancellation period for that service — for example, more than 5 days before an activity, or more than 7 days before a chef service or arrival-based service. Once a booking has entered its cancellation window, our standard cancellation and refund terms apply instead. Please reach out as early as you can so we can make it work.
These terms are effective as of 2026 and may be updated periodically. Continued use of Todo Nosara services constitutes acceptance of the current terms. For questions, contact info@todonosara.com.